Archive for Steve Jobs

In any sort of filmed medium there’s this thing known as “continuity.” This is when for example you see a scene with a glass of water that is half full. Pan away and pan back and the glass is full. Or there’s a painting on a wall in one shot and it’s not there in another.

This means that scenes were edited from different takes and no one paid attention.

For film buffs, it’s well known that Spielberg could give a rat’s ass about continuity. He argues that if you notice whether or not a glass is full or empty means he’s done a lousy job making a film.

I would argue that in this way Steve Jobs shared this trait with Steven Spielberg although he may not have known it.

Take the iPad for example. When it came out people complained (mostly techies) about it not having Flash. I think Steve Jobs knew that it didn’t inherently matter. Once a user has the device in their hands the overall experience trumps minor flaws.

It’s not to say that we shouldn’t fix mistakes if we can but perhaps not being afraid of a minor flaw in deference to the overall user experience is more important.

Food for thought?

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Several years ago I was with a good friend and mentor Paul McKinnon. He used to run human resources for Dell. A job which he now does for all of Citigroup.  He’s a very smart and affable guy with grad degrees in behavioral science from MIT.

At the time we were talking about Mac vs PC and he said this… “You know the Apple market represents about 5% of market share for all personal computers. Always have and always will. We really don’t worry about them.” In other words, they kind of just let them have it.

Obviously Apple is a much different company from when I had this conversation but I think you’ll see the point.

Lately there’s been a lot of talk about Apple and Steve Jobs. Well there’s always a lot of talk about Apple and Steve Jobs. But in particular three things struck me.

Here’s the deal. Apple innovates. Period. The end. Everyone else essentially copies. Apple sets the standard and everyone else tries to reach an acceptable level to be adopted by the masses.

The question for Apple is if they’re content being that company. That’s where Steve Jobs’ comments perplex me a bit.

In my opinion, the best businesses in the world are the ones in which the CEO (and employees) know what business they’re really in. It’s not so much as knowing what to do but rather knowing what not to do.

In this case I think it’s for Apple to not even think about BlackBerry or Android or the other tablet devices and accept its position as a company of innovation.  There will always be a market for those that just have to have it. The key is for shareholders to recognize this as well and not pressure Apple to be something it isn’t. Yes it’s a trade-off but in my mind a critical one.  Author Kevin Maney does a great job talking about this in his book aptly titled just that… “Trade-Off: Why Some Things Catch On and Other’s Don’t”.

Because at the end of the day, as Harvard Business School Professor Yoffie said:  “Apple will lose its overall leadership, but maintain a share of the market that could easily be in the 25 percent to 30 percent range… That’s enough to sustain a very large and very profitable business.”

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